Silent type - clients coping skills
2, nagging type - clients coping skills
3, gas-based - clients coping skills
4, proud of type - Customer coping skills
5, Diao ACID - clients coping skills
6, Chuimao hereby request type - client coping skills
7, tempered type - clients coping skills
8, completely reject type - customers coping skills
9, bargain-type - techniques to deal with customers
10, type of economic difficulties - the customer coping skills
nagging type 【】
clients coping skills relative to the silent type of customer, everything had led to questions by you, to find the topic, you will talk on that type, the guests chatter is simply a good deal more. If you really think so, then you have to be careful. Run into this type of guests you have at least one of three crises:
one, to say the initiative has given him, probably never will sell him to back to your topic.
Second, he managed to find one willing to listen to him to object, where willing to give up easily, and that way, your valuable time so go to waste
three out of a salesman, the waste of time is a waste of money
nagging type of guests always talked on Why?
one, he naturally talkative, articulate
two lonely too long, the people around deeply aware of his habits, you may have already fled only being taken advantage of, I do not know why, Ying Peng him on it!
three, with the chatter of the long-winded to arm themselves, interrupt your sales, so you can not succeed.
talkative salesman guests do not understand time is always valuable. They might even think that since I want to make money, spend more time to chat it should be. But the embodiment of a salesman you can not no such consciousness. Talkative guests, usually easier to view themselves as the core, to criticize, or comment on, or just east of parents, short of the standards of the West family gossip type. Since the other party is full of self-advocates, you may wish to occasionally in his speech echoed his words out, to help him make a conclusion as soon as possible. (Ask) the way this is absolutely to be avoided, otherwise, you do not attentive to a questioning, he may be eloquent would lead it? Second, you try to put his (speech), skillfully deflected the import of goods into your marketing, since the other party to speak, let him talk about some things and not related to the product better? In his comments at the same time, if time grasp the opportunity to attack, you can slight chance of winning. To be especially careful, this type of effort changing the subject first-class customers, you do not let the other party was craftily slipped out of the topic.
【gas-based customers and gas-based coping skills】
guests most favorite salesman. They are courteous, do not you come stinging rejection, nor bad will show you the door. They are attentive and show interest in listening to you explain the product. Because they always think you know more than he. Even if they wanted to refuse, will behave the way I am sorry for you, as if their own apologies to you. This is because they think your work is very hard. To the salesman who was a very gratifying that, as people moved to the customer, all of this, because you have a respected, valued feeling. But do not be happy too far. And gas customers are not totally flawed. They are indecisive, the total between buying and not buy a long time to think. They sub-soft ears, the opinions of others often led him to break an agreement immediately, go back. So for that you both love and frustration of customers, everything is step by step to win. Set in the contract before the joy of all the miles are still made only too early? Gas-type guests will never doubt your explanation, you have to even the various market-related information, incredibly respected, the overall acceptance, but also very grateful to you, because you let him improve so much knowledge. But gas customers what type of decision, often indecisive. This does not mean he really turned down, most of the time, he really wanted to buy, but they can not tell what is the reason he can not decide. In short, the reasons are not enough perfect it is. This time you have to ask his patient, what are the attention that he was uncertain. Test Method and solutions to help him, do not worry, as long as you find out the reasons for his hesitation, usually the way they can easily find a solution. Because this type of guests, usually are not trouble any serious big problem. However, the most tightly to the hands of third parties to be opinions. As long as a man casually made comments contrary to the products, and gas-based customers, there's hesitation, began to fall into dilemma, this is really something Jiaoren headache? Seeing will finally, a deal, how about the origin of the word back! So, you will increase the power of many! Finally, to remind you: if he decided to buy, immediately asked him to sign the contract right words! Otherwise, our (nice) I'm afraid have to regret it?
【proud of type customer-based coping skills】
proud of the top customers Jiaoren pesky indeed. They like to boast of self-like. As if the others are placed under their feet like a trampled upon. They always feel superior to others, one thinks highly of the way, if others can not match him. A little proud of the achievements to waited a long time, it is not all his pedestal! This guest really intolerable. However, since as a salesman, can not forget (every customer is lovely) marketing code of practice, or temporarily store the kind of subjective likes and dislikes of the heart, sincerely proud of those who knocked on the door of the bar! (Proud of type) guests seem unattainable, it is difficult to make him hand and foot De convince you, because they always have a unique view, and also proud of, but in fact this type of guests, still has the personality weaknesses. For example, he loves being praised, you put him pedestal it! Just keep him happy, that you really agree with his social position, his personality, some people can not go beyond the (noble), and he will be willing to bow down quietly down (care) you need. Proud type of person best known for his title and more. Also, try to find the highest to get his hat, he most cares about, the most proud, most exciting job to call him. Ass to shoot at the local, have a greater effect. Echo disclose his conversation out of the theory. For the time being to you forget it! Do not conflict with him, you know, and pride-type guests, the debate is no to drugs. Only let him feel you really respected him, his self-esteem once met, is the beginning of your product life, the possibility of transactions also relatively increased. You may feel very frustrated now! Such a hidden self, just the one order. So humble, it seems that only in the begging and look forward to other people's charity. Do not be so negative! Think about it from another angle! Charity that you are (self-esteem) to which megalomaniac, you worm. Just a little to meet what he poor, low self-esteem children and arrogant heart, big heart he could Lung Yue, immediately signed the orders. As long as the transaction is successful, is the real purpose. To conquer this (pride type) customers, sales career in it not a pleasure it?
【Diao ACID customers coping skills】
he does not seem meant to buy the product, and yet haunt you round and round around the topic. That he may be interested in buying, but he is an arrogant look, love it or leave look. It's hard wondering what types of customers in mind the psychological! Is certainly a difficult buyer, the seller tug of war. Perhaps far as you are hard to sell some, but on the other side, he's fun, but deep as he can fully enjoy the things that his best criticism, sarcastic fun. And you, ah Oh, it is free not bad for a meal to be scraped. However, in order to achieve this lofty ideal deal, all this is nothing. Is a new challenge. Diao acid type of customer, to see how we conquer you! Diao acid based guests with a feature, he ah love to criticize you, and deliberately whisk you mean. All your hard work preparing the catalog, explanatory material, market research, is completely in front of him do not have any meaning. At this time, you would be deep, deep sense of powerlessness, but also very nostalgic respect you as the market expert and gas type of clients. This type of customer will never agree with you, even the constant verbal rebuttal. In short, what you say is wrong, there is no reason. General marketing novice acquaintance scenes may contain themselves back! (Do it! Big deal not to sell you!) Do not have the emotional volatility of this type of customer for Diao acid is the biggest taboo, once you angry, it is also means that the deal failed. Even if you argue on the tongue won him you lost trade, that you will lose the battle. Therefore, only one word (bear)! Silence, suppress their emotions it! Do not go against what he meant. How to say how he loves to say! Anyway, your all inclusive him to inaction, he can not hurt you. However, no attack is in a completely vulnerable. Occasionally, you can also aggrieved that some of his humor loss, then defuse what he arrogant character, replace a positive conflict with humor, he returned so you are more interested in some. As long as you can tolerate his strange character, let him meet their desire to conquer, to the last game of his termination of harming others, that is to be your time to the cyst thing.
picky clients coping skills 【】
him every pursuit of perfection, without any little flaw is hereby! His dislike to you, he would not like products! He even wanted to buy products. Products will find a thousand good places. This is the (Chuimao request is hereby)-type customers. To meet this type of guests, salesperson, it can be really a great challenge. If you do not have a very talented, very adequate knowledge of the critical face of his strange way, I'm afraid to be vulnerable for miles! He cares about your impression. Full Virgo perfectionist, can not tolerate a little disadvantage. As long as you give the impression he was a little bit dirty, he can immediately reverse your product. For such customers, you have to take care of their facades, clean clothes, preferably also a pressed, hair combed slightly later, into his company. All actions start to hold the best salesman the basic rules of propriety, manners, polite greeting words, first impressions do not give you any chance of a critical, or even not have access to further discussion. For products, from small details, he began excavations also do everything possible ounce of any missing products. You just try to refute his circle, as picky type of customer, absolutely must be a self-sealing closure confident person, you do not go along with him to try a round, if you really want to refute his allegations, a very skilful nodded say so. Mr.
you really care. Can take care of such small details. Fortunately, however, happen to our products and other products, there is little margin of difference is ... ... ... ..
Wong Tung & Partners, you are really clever, but knowledgeable, even this you also have studied the problem on the texture, you rest assured that part of the company already has the relevant departments for further studies before this series Hing all developed different products ... ....
like this, the first satisfy his discerning heart, let him think you see, I'm not wrong! Sure enough, this part is really a problem! To meet such a feeling of self-esteem, he was not too much of the compromise you, this is because, in addition to the shortcomings of limited fault-finding, he also is very compassionate people! Well, anyway, this problem is not these little salesmen all your fault! South to forgive you because of defects in the product!
In short, this type of customers do not really deal with, and perhaps a little tough but you just do your best in every respect, from their dress behavior start to product knowledge, do not have to be the other critical areas, always perfect, no unremitting integrable, or guests can get this type of praise!
fiery temper never reasonably based customers and the cards, even for the first time to meet you, if he has any unsatisfactory, he will still be directly express his anger. He is definitely not the kind of joy, anger, people who do not form, color, but there are some good, you can be directly observed to his likes and dislikes, do not destroy the extra test.
If you are satisfied that the opponent into a clear, tempered type of this group of customers, everything you can to be careful, it is best not to make any mistakes. Any of the data preparation, before the call to re-time, to ensure that the same information for each sample are obtained with complete, be sure to visit the other half did not lack the East meeting West, most customers had no patience for this, but do not want you any explanation, you will directly curse!
bastard! You're wasting my time!
did not even have the information to prepare thoroughly, what kind of salesman you!
even if the error really is not you, or non-sincere attitude to tell him that you are truly sorry and ask forgiveness from each other.
is no economic argument to do things. Because it will only provoked into anger and shame each other, death would not admit, in the end, simply do not want to do business, and to show consideration for his own face, which for salespeople, it is an absolute must to avoid.
times, his temper is no reason to. Might not, and you have nothing to do, but he was just-do, the first to find out to me!
fact, but this time is your good chance. Might well inquire about him.
What thing? Angered you so angry? You might say it a little better!
At this time, said he could not find Zhengchou. When he told you, the heart of the anger should have subsided by half. You know the reasons for his anger, if he happens to also help find a solution, I believe he will appreciate a try, and then he can have the following response kuai
I'm sorry, I just really gas product, do not Be careful with your curse!
does not matter now! To your company's product catalog brought me!
this way, you breezed to conquer him!
customers made clear I just do not buy it, I really do not need to slam shut the door, so close, will teach you embarrassed and frustrated.
even a counter-offensive had no chance to really teach people not willing! In the end there any way to completely reject the customer Gonglue tight defense it?
tell you! I really do not want to buy this product!
I do not believe that these ads are deceptive. Color is natural, how could simply rely on skin care products can be from black to white! Do not talk to me about Paul
crisis, it is I hate it!
you almost no chance to answer, anyway, he just does not want to hear, do not give you time to explain the product! Can be used even if honored him some time to see how his face casually say on how you love that expression, anyway, I would not have bought this expression, I believe you have had hot and cold on the half of the heart! Why are they so stubbornly
exclusive of any salesman it? In several ways.
shopping habits, buying habits to the store, so do not want to waste time listening to your instructions to sell.
really do not like the product, or do not believe that product.
do not like salesman.
to change their perception, you have to use various marketing techniques of the secret of the Jedi.
really difficult to make a change in buying habits. This is a crisis in one of the salesman. Because, to meet a single time, try to reverse round a person's habits, is absolutely impossible. But it must also transfer machine. You can not force him to buy, but at least he was impressed with the way you, as long as you come to a few more, his original defense that can be a little psychological lift.
really do not like the product, you can only do that anger force on the goods. And stuck to his real reasons for aversion to remedy.
The salesperson simply hate the people, almost all were under the Shaw salesman cheated or suffered losses of customers. Therefore, the most you need to win is to rely on things.
completely reject the customer, usually have some sort of psychological barrier, you need to find ways to help him overcome. However, do not entangled him, Chande quickly, he would sooner spared!
bargain is that most customers would have for a number of consumer behavior. Want to buy something on the cheap, after all, most people desire, which the former is understandable.
here to talk about is music to bargain for the customer type. You have to see through their tactics in order to truly negotiated transactions, and have the customers. Otherwise, the hastily price, do not wish to reduce your profits, even, will end up with customers that your asking price is too dishonest!
First of all, we want to tell you that when customers purchase ability or genuine desire to buy, he will bargain to you. At this time, the first is not complacent, you should pay special care is, how to hold their own defense, the successful completion of this transaction.
you can often find that customers clearly have shown interest to buy, and still pick and over there, looking to make critical product defects. In fact, they want to use this method to tell you, I want to buy it! But the price if you are a slightly smaller number of longer words like it! The way they ask about prices:
So sorry, I like the red! If not, even if it! If you're just missing a red goods, often in order to complete the transaction, had to take the initiative to cut prices! In fact, maybe he just spotted you're not red, it deliberately I said!
them to bargain, to find ways to find products you can not provide benefits, and then pretending that attitude can, in fact, this is pretty good, but I do not really like. I also want to buy it! Unless you count a little less money!
also have a situation, the customer has complained of no money, can not afford! But crying for a long time, but suddenly told the sales staff, so be it! You then count me five hundred less, I'll buy it!
this time, you may not think that really want to have very good! All right! Least five hundred to count your good! So, the customer will feel better I have to bargain, you're being bad, I want to earn so much! Later, he did not want to buy you something!
For such customers, do not compromise, even to compromise, nor does it fully succeed, arms and if we can give him some discount, but not all by each other's requirements.
Another approach is to continue to emphasize the value of the product itself is absolutely excellent value for money. Although the price can not be lower and lower, but that he will not regret it after the buy back. Effort to emphasize the advantages of quality, but also a good deal of this type one of the guests!
I really like this product. However, I really can not afford ... ...
how expensive? I do not have this extra budget ... ...
economic difficulties of the most common type of customers. Face like commodities, it seems that customers can not afford, you'll regret it!
if they have money like it!
they like products, but they are nothing but can not afford! If everyone has money, my performance this month can greatly improve!
sigh over, think about it, in the end these customers are not really there is no possibility of closing it?
careful observation, many customers complain that their hand is not convenient, in fact, not real economic constraints. Often, they just take this as reason to reject your sales.
also have a situation, they are more stringent for the management of money. Therefore, unless they realize that this product really help them, otherwise, it is absolutely difficult to induce them to buy.
For such customers, emphasizing the concept of value for money is the most important. You must be precise from the product produced, the use of advanced materials, the market assessment of how high and how it will bring convenience for customers and benefits and so on, all the advantages of an in-depth analysis.
If you can make a product with the rest of the market analysis and comparison of the same type of table to prove that your product really is the best, and stressed bought this system as is also tantamount to never buy a depletion of assets, you will find it very worth it! The use of such methods to attract him, and must be able to get his attention.
Another approach is to dismantle price list. Is generally familiar to us in installments.
small payment for each of the relaxed, which owned the goods immediately. This is absolutely worth the customer using the purchase method.
for the economic difficulties as a reason for refusing your guests, you may wish to temporarily act as his financial analysts, according to his income and expenditure, to develop a reimbursement for his ability to hire tables. He not only has the product to assist in the payment burden on without falling too much and jeopardize the livelihood of his day, I believe this type of marketing sensible way, will allow him to willingly accept!
to vow to become a charismatic salesman.
prerequisites for a first-class salesman:
who welcomed by customers.
in good faith sell.
has extensive market information, commodity knowledge.
can make the best customer service base.
certainly noble of marketing efforts, and believe, as the biggest player in business for profit is the marketing staff. The reason can remain the lifeblood of business, because with a strong marketing pioneer. the ability of first-class salesman must
:
hopes to become a market expert.
can enrich the development of products useful information.
good at developing various marketing strategies to assist the sale of goods.
good business selling pipes, and the ability to control the exchange of information between manufacturers of goods.
of their goods with a comprehensive knows the master's ability and knowledge. price strategy
unique views. Good interpersonal
open system is the increased turnover of salespeople's greatest resource.
absolutely first-class sales personnel have the patience to listen to disgruntled customers.
with keen powers of observation to discover the real needs of customers. Bear
always to be modest degree. Courteous sales staff, always subject to certain customers.
to navigate the sales staff is always knowledgeable sales staff as more popular!
most popular salesman
bright smile, positive attitude, so that customers also will be infected by his happiness.
never forced customers to buy goods, and never give the customer pressure.
respect for customers.
always stand in the position of customer care all the needs of customers.
always to the customer first as the first principle.
solve customer problems on the marketing. Never to quickly clear the speed of their service.
meet customer needs and solve customer requirements.
has extensive marketing knowledge, and can master the market trends, to provide customers with accurate market analysis and product which have rates of analysis.
do not know for contract transactions, the customer must also sincerely happy life. And the customer is not limited to students on exchanges, but also become partners in the cause of life friend.
can provide customers with long-term quality service.
customers to feel you are sincere to like them.
-class salesman with a positive action, and allows customers the infection to his vigor and vitality.
the vast majority of salespeople, are not natural to push members. However, mature marketing skills, patience and sincere attitude, as long as customers like you, you can succeed.
salesman
customers do not like arrogance, arrogant tone interpretation while ignoring the product in his professional attitude.
worked for their own marketing efforts, continue to state their personal views, and when the care of families stated he thinks, but you do not care about the performance was pretty, not patiently listen to the customers most likely to move less.
customers have hope that their own preferences, wishes, free to decide to purchase.
If you do not care what they think, or even unreasonably forced to sell, and anti easily lead to hearing from you.
a late salesman, the most vulnerable customers are not trusted.
who fails to comply with contractual agreement, the absolute difficult to receive the second tranche of business.
only care about the signed contract to complete the transaction, the service has ignored the future, most customers will cause resentment.
good news not reported excellent, but for the success of the transaction has repeatedly stressed that a good product, but do not want to remind the care of household products and some defects in the future in the event, would be subjected to greater customer complaints and rebound.
appearance is not the whole, vulgar words, customers most willing to do business with them.
only know how to blindly promote their products on the market knowledge is very poor, ignorant, this will only make the customer sales person down on him.
can not afford to refuse to blow, it is likely to expose the shortcomings of personality Zaoji marketing staff, will be eliminated quickly.
consider themselves each customer is unique. If you do not understand this mentality, but follow the ancient tradition of marketing tactics, it is difficult to maintain the customer's heart!
2, nagging type - clients coping skills
3, gas-based - clients coping skills
4, proud of type - Customer coping skills
5, Diao ACID - clients coping skills
6, Chuimao hereby request type - client coping skills
7, tempered type - clients coping skills
8, completely reject type - customers coping skills
9, bargain-type - techniques to deal with customers
10, type of economic difficulties - the customer coping skills
nagging type 【】
clients coping skills relative to the silent type of customer, everything had led to questions by you, to find the topic, you will talk on that type, the guests chatter is simply a good deal more. If you really think so, then you have to be careful. Run into this type of guests you have at least one of three crises:
one, to say the initiative has given him, probably never will sell him to back to your topic.
Second, he managed to find one willing to listen to him to object, where willing to give up easily, and that way, your valuable time so go to waste
three out of a salesman, the waste of time is a waste of money
nagging type of guests always talked on Why?
one, he naturally talkative, articulate
two lonely too long, the people around deeply aware of his habits, you may have already fled only being taken advantage of, I do not know why, Ying Peng him on it!
three, with the chatter of the long-winded to arm themselves, interrupt your sales, so you can not succeed.
talkative salesman guests do not understand time is always valuable. They might even think that since I want to make money, spend more time to chat it should be. But the embodiment of a salesman you can not no such consciousness. Talkative guests, usually easier to view themselves as the core, to criticize, or comment on, or just east of parents, short of the standards of the West family gossip type. Since the other party is full of self-advocates, you may wish to occasionally in his speech echoed his words out, to help him make a conclusion as soon as possible. (Ask) the way this is absolutely to be avoided, otherwise, you do not attentive to a questioning, he may be eloquent would lead it? Second, you try to put his (speech), skillfully deflected the import of goods into your marketing, since the other party to speak, let him talk about some things and not related to the product better? In his comments at the same time, if time grasp the opportunity to attack, you can slight chance of winning. To be especially careful, this type of effort changing the subject first-class customers, you do not let the other party was craftily slipped out of the topic.
【gas-based customers and gas-based coping skills】
guests most favorite salesman. They are courteous, do not you come stinging rejection, nor bad will show you the door. They are attentive and show interest in listening to you explain the product. Because they always think you know more than he. Even if they wanted to refuse, will behave the way I am sorry for you, as if their own apologies to you. This is because they think your work is very hard. To the salesman who was a very gratifying that, as people moved to the customer, all of this, because you have a respected, valued feeling. But do not be happy too far. And gas customers are not totally flawed. They are indecisive, the total between buying and not buy a long time to think. They sub-soft ears, the opinions of others often led him to break an agreement immediately, go back. So for that you both love and frustration of customers, everything is step by step to win. Set in the contract before the joy of all the miles are still made only too early? Gas-type guests will never doubt your explanation, you have to even the various market-related information, incredibly respected, the overall acceptance, but also very grateful to you, because you let him improve so much knowledge. But gas customers what type of decision, often indecisive. This does not mean he really turned down, most of the time, he really wanted to buy, but they can not tell what is the reason he can not decide. In short, the reasons are not enough perfect it is. This time you have to ask his patient, what are the attention that he was uncertain. Test Method and solutions to help him, do not worry, as long as you find out the reasons for his hesitation, usually the way they can easily find a solution. Because this type of guests, usually are not trouble any serious big problem. However, the most tightly to the hands of third parties to be opinions. As long as a man casually made comments contrary to the products, and gas-based customers, there's hesitation, began to fall into dilemma, this is really something Jiaoren headache? Seeing will finally, a deal, how about the origin of the word back! So, you will increase the power of many! Finally, to remind you: if he decided to buy, immediately asked him to sign the contract right words! Otherwise, our (nice) I'm afraid have to regret it?
【proud of type customer-based coping skills】
proud of the top customers Jiaoren pesky indeed. They like to boast of self-like. As if the others are placed under their feet like a trampled upon. They always feel superior to others, one thinks highly of the way, if others can not match him. A little proud of the achievements to waited a long time, it is not all his pedestal! This guest really intolerable. However, since as a salesman, can not forget (every customer is lovely) marketing code of practice, or temporarily store the kind of subjective likes and dislikes of the heart, sincerely proud of those who knocked on the door of the bar! (Proud of type) guests seem unattainable, it is difficult to make him hand and foot De convince you, because they always have a unique view, and also proud of, but in fact this type of guests, still has the personality weaknesses. For example, he loves being praised, you put him pedestal it! Just keep him happy, that you really agree with his social position, his personality, some people can not go beyond the (noble), and he will be willing to bow down quietly down (care) you need. Proud type of person best known for his title and more. Also, try to find the highest to get his hat, he most cares about, the most proud, most exciting job to call him. Ass to shoot at the local, have a greater effect. Echo disclose his conversation out of the theory. For the time being to you forget it! Do not conflict with him, you know, and pride-type guests, the debate is no to drugs. Only let him feel you really respected him, his self-esteem once met, is the beginning of your product life, the possibility of transactions also relatively increased. You may feel very frustrated now! Such a hidden self, just the one order. So humble, it seems that only in the begging and look forward to other people's charity. Do not be so negative! Think about it from another angle! Charity that you are (self-esteem) to which megalomaniac, you worm. Just a little to meet what he poor, low self-esteem children and arrogant heart, big heart he could Lung Yue, immediately signed the orders. As long as the transaction is successful, is the real purpose. To conquer this (pride type) customers, sales career in it not a pleasure it?
【Diao ACID customers coping skills】
he does not seem meant to buy the product, and yet haunt you round and round around the topic. That he may be interested in buying, but he is an arrogant look, love it or leave look. It's hard wondering what types of customers in mind the psychological! Is certainly a difficult buyer, the seller tug of war. Perhaps far as you are hard to sell some, but on the other side, he's fun, but deep as he can fully enjoy the things that his best criticism, sarcastic fun. And you, ah Oh, it is free not bad for a meal to be scraped. However, in order to achieve this lofty ideal deal, all this is nothing. Is a new challenge. Diao acid type of customer, to see how we conquer you! Diao acid based guests with a feature, he ah love to criticize you, and deliberately whisk you mean. All your hard work preparing the catalog, explanatory material, market research, is completely in front of him do not have any meaning. At this time, you would be deep, deep sense of powerlessness, but also very nostalgic respect you as the market expert and gas type of clients. This type of customer will never agree with you, even the constant verbal rebuttal. In short, what you say is wrong, there is no reason. General marketing novice acquaintance scenes may contain themselves back! (Do it! Big deal not to sell you!) Do not have the emotional volatility of this type of customer for Diao acid is the biggest taboo, once you angry, it is also means that the deal failed. Even if you argue on the tongue won him you lost trade, that you will lose the battle. Therefore, only one word (bear)! Silence, suppress their emotions it! Do not go against what he meant. How to say how he loves to say! Anyway, your all inclusive him to inaction, he can not hurt you. However, no attack is in a completely vulnerable. Occasionally, you can also aggrieved that some of his humor loss, then defuse what he arrogant character, replace a positive conflict with humor, he returned so you are more interested in some. As long as you can tolerate his strange character, let him meet their desire to conquer, to the last game of his termination of harming others, that is to be your time to the cyst thing.
picky clients coping skills 【】
him every pursuit of perfection, without any little flaw is hereby! His dislike to you, he would not like products! He even wanted to buy products. Products will find a thousand good places. This is the (Chuimao request is hereby)-type customers. To meet this type of guests, salesperson, it can be really a great challenge. If you do not have a very talented, very adequate knowledge of the critical face of his strange way, I'm afraid to be vulnerable for miles! He cares about your impression. Full Virgo perfectionist, can not tolerate a little disadvantage. As long as you give the impression he was a little bit dirty, he can immediately reverse your product. For such customers, you have to take care of their facades, clean clothes, preferably also a pressed, hair combed slightly later, into his company. All actions start to hold the best salesman the basic rules of propriety, manners, polite greeting words, first impressions do not give you any chance of a critical, or even not have access to further discussion. For products, from small details, he began excavations also do everything possible ounce of any missing products. You just try to refute his circle, as picky type of customer, absolutely must be a self-sealing closure confident person, you do not go along with him to try a round, if you really want to refute his allegations, a very skilful nodded say so. Mr.
you really care. Can take care of such small details. Fortunately, however, happen to our products and other products, there is little margin of difference is ... ... ... ..
Wong Tung & Partners, you are really clever, but knowledgeable, even this you also have studied the problem on the texture, you rest assured that part of the company already has the relevant departments for further studies before this series Hing all developed different products ... ....
like this, the first satisfy his discerning heart, let him think you see, I'm not wrong! Sure enough, this part is really a problem! To meet such a feeling of self-esteem, he was not too much of the compromise you, this is because, in addition to the shortcomings of limited fault-finding, he also is very compassionate people! Well, anyway, this problem is not these little salesmen all your fault! South to forgive you because of defects in the product!
In short, this type of customers do not really deal with, and perhaps a little tough but you just do your best in every respect, from their dress behavior start to product knowledge, do not have to be the other critical areas, always perfect, no unremitting integrable, or guests can get this type of praise!
fiery temper never reasonably based customers and the cards, even for the first time to meet you, if he has any unsatisfactory, he will still be directly express his anger. He is definitely not the kind of joy, anger, people who do not form, color, but there are some good, you can be directly observed to his likes and dislikes, do not destroy the extra test.
If you are satisfied that the opponent into a clear, tempered type of this group of customers, everything you can to be careful, it is best not to make any mistakes. Any of the data preparation, before the call to re-time, to ensure that the same information for each sample are obtained with complete, be sure to visit the other half did not lack the East meeting West, most customers had no patience for this, but do not want you any explanation, you will directly curse!
bastard! You're wasting my time!
did not even have the information to prepare thoroughly, what kind of salesman you!
even if the error really is not you, or non-sincere attitude to tell him that you are truly sorry and ask forgiveness from each other.
is no economic argument to do things. Because it will only provoked into anger and shame each other, death would not admit, in the end, simply do not want to do business, and to show consideration for his own face, which for salespeople, it is an absolute must to avoid.
times, his temper is no reason to. Might not, and you have nothing to do, but he was just-do, the first to find out to me!
fact, but this time is your good chance. Might well inquire about him.
What thing? Angered you so angry? You might say it a little better!
At this time, said he could not find Zhengchou. When he told you, the heart of the anger should have subsided by half. You know the reasons for his anger, if he happens to also help find a solution, I believe he will appreciate a try, and then he can have the following response kuai
I'm sorry, I just really gas product, do not Be careful with your curse!
does not matter now! To your company's product catalog brought me!
this way, you breezed to conquer him!
customers made clear I just do not buy it, I really do not need to slam shut the door, so close, will teach you embarrassed and frustrated.
even a counter-offensive had no chance to really teach people not willing! In the end there any way to completely reject the customer Gonglue tight defense it?
tell you! I really do not want to buy this product!
I do not believe that these ads are deceptive. Color is natural, how could simply rely on skin care products can be from black to white! Do not talk to me about Paul
crisis, it is I hate it!
you almost no chance to answer, anyway, he just does not want to hear, do not give you time to explain the product! Can be used even if honored him some time to see how his face casually say on how you love that expression, anyway, I would not have bought this expression, I believe you have had hot and cold on the half of the heart! Why are they so stubbornly
exclusive of any salesman it? In several ways.
shopping habits, buying habits to the store, so do not want to waste time listening to your instructions to sell.
really do not like the product, or do not believe that product.
do not like salesman.
to change their perception, you have to use various marketing techniques of the secret of the Jedi.
really difficult to make a change in buying habits. This is a crisis in one of the salesman. Because, to meet a single time, try to reverse round a person's habits, is absolutely impossible. But it must also transfer machine. You can not force him to buy, but at least he was impressed with the way you, as long as you come to a few more, his original defense that can be a little psychological lift.
really do not like the product, you can only do that anger force on the goods. And stuck to his real reasons for aversion to remedy.
The salesperson simply hate the people, almost all were under the Shaw salesman cheated or suffered losses of customers. Therefore, the most you need to win is to rely on things.
completely reject the customer, usually have some sort of psychological barrier, you need to find ways to help him overcome. However, do not entangled him, Chande quickly, he would sooner spared!
bargain is that most customers would have for a number of consumer behavior. Want to buy something on the cheap, after all, most people desire, which the former is understandable.
here to talk about is music to bargain for the customer type. You have to see through their tactics in order to truly negotiated transactions, and have the customers. Otherwise, the hastily price, do not wish to reduce your profits, even, will end up with customers that your asking price is too dishonest!
First of all, we want to tell you that when customers purchase ability or genuine desire to buy, he will bargain to you. At this time, the first is not complacent, you should pay special care is, how to hold their own defense, the successful completion of this transaction.
you can often find that customers clearly have shown interest to buy, and still pick and over there, looking to make critical product defects. In fact, they want to use this method to tell you, I want to buy it! But the price if you are a slightly smaller number of longer words like it! The way they ask about prices:
So sorry, I like the red! If not, even if it! If you're just missing a red goods, often in order to complete the transaction, had to take the initiative to cut prices! In fact, maybe he just spotted you're not red, it deliberately I said!
them to bargain, to find ways to find products you can not provide benefits, and then pretending that attitude can, in fact, this is pretty good, but I do not really like. I also want to buy it! Unless you count a little less money!
also have a situation, the customer has complained of no money, can not afford! But crying for a long time, but suddenly told the sales staff, so be it! You then count me five hundred less, I'll buy it!
this time, you may not think that really want to have very good! All right! Least five hundred to count your good! So, the customer will feel better I have to bargain, you're being bad, I want to earn so much! Later, he did not want to buy you something!
For such customers, do not compromise, even to compromise, nor does it fully succeed, arms and if we can give him some discount, but not all by each other's requirements.
Another approach is to continue to emphasize the value of the product itself is absolutely excellent value for money. Although the price can not be lower and lower, but that he will not regret it after the buy back. Effort to emphasize the advantages of quality, but also a good deal of this type one of the guests!
I really like this product. However, I really can not afford ... ...
how expensive? I do not have this extra budget ... ...
economic difficulties of the most common type of customers. Face like commodities, it seems that customers can not afford, you'll regret it!
if they have money like it!
they like products, but they are nothing but can not afford! If everyone has money, my performance this month can greatly improve!
sigh over, think about it, in the end these customers are not really there is no possibility of closing it?
careful observation, many customers complain that their hand is not convenient, in fact, not real economic constraints. Often, they just take this as reason to reject your sales.
also have a situation, they are more stringent for the management of money. Therefore, unless they realize that this product really help them, otherwise, it is absolutely difficult to induce them to buy.
For such customers, emphasizing the concept of value for money is the most important. You must be precise from the product produced, the use of advanced materials, the market assessment of how high and how it will bring convenience for customers and benefits and so on, all the advantages of an in-depth analysis.
If you can make a product with the rest of the market analysis and comparison of the same type of table to prove that your product really is the best, and stressed bought this system as is also tantamount to never buy a depletion of assets, you will find it very worth it! The use of such methods to attract him, and must be able to get his attention.
Another approach is to dismantle price list. Is generally familiar to us in installments.
small payment for each of the relaxed, which owned the goods immediately. This is absolutely worth the customer using the purchase method.
for the economic difficulties as a reason for refusing your guests, you may wish to temporarily act as his financial analysts, according to his income and expenditure, to develop a reimbursement for his ability to hire tables. He not only has the product to assist in the payment burden on without falling too much and jeopardize the livelihood of his day, I believe this type of marketing sensible way, will allow him to willingly accept!
to vow to become a charismatic salesman.
prerequisites for a first-class salesman:
who welcomed by customers.
in good faith sell.
has extensive market information, commodity knowledge.
can make the best customer service base.
certainly noble of marketing efforts, and believe, as the biggest player in business for profit is the marketing staff. The reason can remain the lifeblood of business, because with a strong marketing pioneer. the ability of first-class salesman must
:
hopes to become a market expert.
can enrich the development of products useful information.
good at developing various marketing strategies to assist the sale of goods.
good business selling pipes, and the ability to control the exchange of information between manufacturers of goods.
of their goods with a comprehensive knows the master's ability and knowledge. price strategy
unique views. Good interpersonal
open system is the increased turnover of salespeople's greatest resource.
absolutely first-class sales personnel have the patience to listen to disgruntled customers.
with keen powers of observation to discover the real needs of customers. Bear
always to be modest degree. Courteous sales staff, always subject to certain customers.
to navigate the sales staff is always knowledgeable sales staff as more popular!
most popular salesman
bright smile, positive attitude, so that customers also will be infected by his happiness.
never forced customers to buy goods, and never give the customer pressure.
respect for customers.
always stand in the position of customer care all the needs of customers.
always to the customer first as the first principle.
solve customer problems on the marketing. Never to quickly clear the speed of their service.
meet customer needs and solve customer requirements.
has extensive marketing knowledge, and can master the market trends, to provide customers with accurate market analysis and product which have rates of analysis.
do not know for contract transactions, the customer must also sincerely happy life. And the customer is not limited to students on exchanges, but also become partners in the cause of life friend.
can provide customers with long-term quality service.
customers to feel you are sincere to like them.
-class salesman with a positive action, and allows customers the infection to his vigor and vitality.
the vast majority of salespeople, are not natural to push members. However, mature marketing skills, patience and sincere attitude, as long as customers like you, you can succeed.
salesman
customers do not like arrogance, arrogant tone interpretation while ignoring the product in his professional attitude.
worked for their own marketing efforts, continue to state their personal views, and when the care of families stated he thinks, but you do not care about the performance was pretty, not patiently listen to the customers most likely to move less.
customers have hope that their own preferences, wishes, free to decide to purchase.
If you do not care what they think, or even unreasonably forced to sell, and anti easily lead to hearing from you.
a late salesman, the most vulnerable customers are not trusted.
who fails to comply with contractual agreement, the absolute difficult to receive the second tranche of business.
only care about the signed contract to complete the transaction, the service has ignored the future, most customers will cause resentment.
good news not reported excellent, but for the success of the transaction has repeatedly stressed that a good product, but do not want to remind the care of household products and some defects in the future in the event, would be subjected to greater customer complaints and rebound.
appearance is not the whole, vulgar words, customers most willing to do business with them.
only know how to blindly promote their products on the market knowledge is very poor, ignorant, this will only make the customer sales person down on him.
can not afford to refuse to blow, it is likely to expose the shortcomings of personality Zaoji marketing staff, will be eliminated quickly.
consider themselves each customer is unique. If you do not understand this mentality, but follow the ancient tradition of marketing tactics, it is difficult to maintain the customer's heart!
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